Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics. Essential Job Functions Accepts/ Facilitates patient/caregiver communication as assigned Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation Completes patient intake according to workflow Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area. Maintains professional collaborative relationships with members of the care team Participates in process improvement, professional development and peer review Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up. Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection. Responsible for other tasks and analysis as requested /directed. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Certified Nursing Assistant (CNA) (preferred) Certified Medical Assistant (CMA) (preferred) Education High School Diploma or equivalent (required) Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management (preferred) Work Experience 1 year of healthcare or healthcare contact center (required) Training Epic electronic health record – preferred Genesys contact center – preferred Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Not applicable to this position Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Remote work environment with prolonged periods of time in front of a computer. Skills Customer service oriented Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.) Technology savvy Multitasking Review & interpret patient transfer case information. Escalate/Inform regarding patient status changes Record tasks and conversations regarding patient transfer ​ Attention to detail Acceptance of authority Critical thinking Communication with clinical care team members Teamwork Active listening Relationship building Agility and adaptability Excellent oral and written communication skills Performance driven As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]