About the role We're a small architecture and design studio. From time to time client invoices go past due, and we need a courteous, persistent professional to follow up by phone and help us recover outstanding balances - while protecting the client relationship. This is a part-time, ongoing role. Expect roughly 2-5 hours every two weeks to start, with room to grow as our client base expands. What you'll do - Make outbound calls to clients with past-due invoices using a list we provide - Confirm the client received the invoice, answer basic billing questions, and request payment - Negotiate and document payment commitments or short payment plans within guidelines we set - Log every call outcome (reached / left message / promised payment / dispute) in a shared tracker - Send a brief follow-up email after each call to confirm what was agreed - Escalate disputes or unusual situations to us instead of pushing - Maintain a calm, respectful, professional tone at all times - these are valued clients, not anonymous accounts What we're looking for - Proven experience in accounts receivable, collections, or customer-facing phone work - Clear, professional spoken English with a neutral, friendly phone manner - Comfort handling payment conversations without being aggressive - Familiarity with fair, lawful collection practices (FDCPA-style standards) - Organized and reliable with call logs and follow-up - Reliable headset, quiet environment, and stable internet Nice to have - Experience collecting for a professional-services firm (architecture, design, legal, consulting) - Familiarity with QuickBooks or similar invoicing tools Tools - We'll provide the invoice list, a call script/talking points, and a tracking sheet - Calls placed via our VoIP phone system To apply, please include: 1. A short note on your collections experience and the types of accounts you've worked 2. A quick description (or voice sample) of how you'd handle a polite-but-firm payment follow-up 3. Your hourly rate, weekly availability, and time zone We're looking for a long-term fit and will start with a small batch of accounts as a paid trial.