Agena Group is on an exciting growth trajectory with a focus on innovation and social value. They are seeking a dedicated Appeals Adjudicator to manage, investigate, and respond to appeals received via post or email.

Responsibilities

• Facilitate the resolution of appeals submitted by the public
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion
• Maintain the highest standards of work quality
• Perform additional duties as requested by CPM Management
• Deliver exceptional and efficient customer service
• Comply with external codes of practice and internal policies and procedures

Skills

• Able to process detailed information effectively and consistently
• Able to work effectively with others in order to achieve a shared goal even when the object at stake is of no direct personal interest
• Able to adjust to existing rules, procedures and policy. Finding reinforcement from the right authority when in doubt
• Maintain and set high quality standards, striving for continuous improvement and quality assurance
• Driven to meet processing targets
• The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures
• Employment will be offered to the successful applicant subject to a satisfactory Disclosure report
• You must be able to legally live and work in the UK without sponsorship
• The ideal candidate will have worked in a target driven administration role before

Benefits

• Free onsite parking
• Discounts on gym memberships, travel bookings, high street vouchers and days out
• Technology benefits
• Wellness benefits
• Health Care plans
• Car Lease benefits
• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme 24/7 confidential, independent and professional counselling
• Cycletowork scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns

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