Location:

• Florida, United States of America
• Delaware, United States of America
• New Jersey, United States of America
• Pennsylvania, United States of America
• Tennessee, United States of America
• Texas, United States of America

Admissions Care Coordinator (Customer Service Associate Analyst)- Evernorth

Overview

Join a team that is redefining specialty pharmacy and infusion care. As an Admissions Care Coordinator, you will play a key role in helping patients start therapy with confidence. You will guide patients through onboarding, remove financial barriers, and ensure a smooth transition into care. At Evernorth Health Services, supporting CarepathRx, we are ambitious, compassionate experts who work together to deliver better outcomes. If you are energized by patient advocacy, collaboration, and continuous improvement, this is an opportunity to grow your impact.

Responsibilities

• Coordinate patient onboarding from referral through therapy start, ensuring a timely and seamless experience.
• Verify insurance coverage and clearly communicate financial responsibility to patients with empathy and clarity.
• Identify, secure, and manage financial assistance and copay support to reduce access barriers.
• Maintain accurate and complete patient records across all stages of care.
• Partner with cross-functional teams to ensure care plans are executed effectively.
• Serve as a trusted point of contact for providers, payers, and referral sources.
• Monitor workflows and identify opportunities to improve efficiency and patient satisfaction.
• Support onboarding and mentoring of new team members.
• Help uphold and enhance policies and procedures.
• Address and resolve patient or partner concerns promptly.

Qualifications

Required:

• High School Diploma or GED
• Minimum of 1+ years of experience in healthcare, customer service, contact center, or related field
• Strong communication skills
• Proficiency with Microsoft Office
• Ability to manage multiple priorities
• Strong organizational and problem-solving skills
• Commitment to teamwork and patient experience

Preferred:

• Experience in pharmacy, home health, or home infusion
• Knowledge of medical terminology and insurance verification
• Experience supporting financial assistance programs
• Prior mentoring experience

Why Join Us

You will be part of a mission-driven team that puts patients first and supports your growth. Together, we are transforming specialty care—making it more accessible, more connected, and more human. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.