About Indigo Urgent Care Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. FTE: 1_, Shift: day_, Schedule: M-F _ The Bed Readiness Case Manager is a hybrid role based in either the Spokane or Yakima market, with primary responsibility for supporting both Inland Northwest (INW) and Yakima regions. This position conducts on-site rounding within the local hospital and with contracted post-acute partners (e.g., SNF, ALF, AFH) to facilitate timely transitions of care and maintain strong community relationships. While the role is physically based in one market, it also provides remote oversight and coordination for the second market to ensure consistent referral management, patient flow, and placement outcomes across both regions. Position Summary The Bed Readiness Case Manager (BRCM) for Post-Acute Care (PAC) provides exemplary cross-continuum care coordination, working with physicians, internal teams, and community partners to manage and optimize patient care. This role identifies opportunities to improve care delivery, advance population health, and strengthen collaboration, including increasing utilization of designated MultiCare post-acute services, expanding into new markets, and growing market share. As a highly visible professional, the BRCM maintains extensive engagement with the post-acute care community and develops a deep understanding of community-based service needs and dynamics.

Responsibilities

• Manage Length of Stay (LOS) and Rehospitalization Risk
• Coordinate Cross-Continuum Care
• Drive Bed Readiness and Network Utilization
• Manage Community Account Relationships
• Identify Performance Improvement Opportunities
• Support Market Growth and Expansion
• Act as a Subject Matter Expert (SME)
• Lead Communication and Escalation Pathways
• Excellent communication and relationship management skills, with the ability to engage providers, internal stakeholders, and leadership effectively.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, Teams) and ability to work with data reporting tools (e.g., Power BI) to support performance monitoring.

Requirements

• Bachelor’s degree in Healthcare Administration, Nursing, Social Work, Business, or related field; or equivalent combination of education and relevant experience.
• Demonstrated experience managing post-acute care resources within a Medicaid payer environment, with a focus on optimizing utilization, managing length of stay, and reducing rehospitalization risk.
• Minimum three (3) years proven experience coordinating care across the continuum, including acute care, skilled nursing, assisted living, adult family homes, and home and community-based services.
• Minimum three (3) years experience managing or supporting community-based provider relationships, including skilled nursing facilities (SNFs), assisted living facilities (ALFs), adult family homes (AFHs), and home health agencies.
• Strong understanding of Medicaid regulations, care coordination models, and post-acute care network dynamics.
• Demonstrated ability to lead complex problem-solving efforts, manage competing priorities, and drive measurable outcomes in a fast-paced environment.

A Better Way to Work in Health Care

• Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.
• Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
• Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.

Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $85,404.80 - $122,928.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.