Description Hours: Mon-Th 5-9 p.m., Sat 8am -Noon JOB SUMMARY: All Collectors report to the Collection Manager and Team Lead. The Bilingual Collector will initiate customer contact and determine reason for delinquency evaluates customer’s financial situations and negotiates terms of repayment to bring account current and maybe responsible for some skip tracing. Collector must adhere to all Bank policies, procedures and all compliance regulations. SKILLS REQUIRED: · Bilingual (English and Spanish) · Must be able to work Monday - Thursday, 5pm - 9pm and Saturday, 8am - 12pm · Entry Level Collections Experience · Ability to prioritize in a fast paced, high volume, environment with little supervision · Microsoft Windows experience required · Ability to type 30-35 wpm · Demonstrated ability to multi-task and excellent verbal and written skills · Excellent math skills · High School diploma or GED required, some college preferred PRIMARY DUTIES: 1. Responsible for collecting automobile installment loan accounts 15-29 days past due 2. Utilize daily contact and skip-tracing efforts 3. Develop and maintain on-going customer relationships 4. Negotiate payment arrangements 5. Advise customers of their responsibilities under loan contracts, and provide individual counseling on acceptable and convenient payment arrangements 6. Utilize effective negotiating skills and persistent follow-up procedures to cure delinquency 7. Understand and apply knowledge of credit bureau reports as relate to the performance of daily activities 8. Adhere to guidelines stated in the Fair Debt Collection Practices Act 9. Other duties as assigned or required Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities