As a Bilingual Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry. This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization.

Key Responsibilities

Provide prompt, professional support to Etix patrons by phone and email. Assist customers with ticket purchases, order issues, and general event-related inquiries. Accurately document and resolve customer issues in a timely manner. Manage a high volume of phone and computer-based work in a remote environment. Maintain a quiet, professional workspace and reliable internet connection while working remotely.

Qualifications

Minimum 6 months of call center experience required. Bilingual in Spanish required. High school diploma or equivalent required. Strong written and verbal communication skills. Ability to build positive working relationships with teammates. Strong computer skills and the ability to learn new systems quickly. Ability to adapt, prioritize, and work effectively in a fast-paced environment. Availability to work at least 20 hours per week. Flexibility to work weekends and occasional holidays.

Preferred Qualifications

Previous remote work experience. Familiarity with Google Workspace, Slack, Zoom, and CRM platforms. Additional Requirements Equipment will be provided by Etix. Candidates must have a dedicated high-speed internet connection and a quiet working environment. Candidates must reside in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA. Scheduling Availability Phone shifts are scheduled in Eastern Time during the following hours: Monday to Friday: 9:00 AM to 9:00 PM Saturday: 9:00 AM to 8:00 PM Sunday: 12:00 PM to 8:00 PM Other Information No sponsorship or H1B situations can be accommodated Relocation is not available for this position