About the position Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals. This job might be for you if: You are a dependable team player with a positive attitude You obtain the aptitude to work in a critical thinking atmosphere You enjoy a self-paced, educational work environment You enjoy speaking with and helping people You are empathetic and solution oriented You are comfortable with eLearning and remote leadership management You are comfortable navigating multiple computer programs at one time

Responsibilities

• Handle incoming customer calls
• Initiate outbound calls to customers, roadside assistance service providers and other personnel
• Follow established methods and procedures
• Handle all files with calm urgency, professionalism and care
• Meet all quality-related metrics and goals

Requirements

• Must be fluent in both English and French
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence
• Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.
• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Webcam (external or built-in)
• USB headset (wired)
• Ping: under 100
• Download: 50MB minimum (100MB recommended)
• Upload: 5MB minimum (10MB recommended)

Nice-to-haves

• Ability to type while talking (40 WPM or higher is a plus)

Benefits

• U-Haul offers Roadside Assistance Agents an hourly base pay of \$17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
• Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
• Self-motivated education at our very own U-Haul University.
• Self-motivated supplementary eLearning.
• Assist customers within the first week of employment.
• Customer interactions with instructors’ support during initial education.
• Skillset-driven continued education coordinated by your manager.
• Fast-paced, hands-on instruction with a set schedule.
• Learn and begin performing some of your job duties with customers the first day.