About the position Alert Communications is a 24/7/365 live answering and intake service dedicated entirely to the legal industry. We support over 3,000 clients across North America by handling leads, intake, and client support for law firms. Driven by our core values of Client Success, Ownership, and Teamwork, we offer a remote-first culture that actively supports your personal and professional growth. As an Intake Specialist, you are the first point of contact for potential legal clients. You will qualify leads, gather accurate information using scripted prompts, and deliver empathetic, top-tier customer service, seamlessly representing both Alert Communications and our legal partners.

Responsibilities

• Uphold core values by delivering exceptional service to every caller.
• Accurately gather and input caller details using specific, account-driven protocols.
• Tailor communication tone to meet each caller's unique needs.
• Efficiently meet all performance, productivity, and organizational tools.

Requirements

• Absolute written and verbal fluency in both English and Spanish.
• Currently reside in Arizona (outside of Maricopa and Flagstaff).
• Background in customer service, call centers, sales, or hospitality.
• Strong grammar skills.
• Typing speed of 35+ WPM.
• Comfort navigating multiple screens.
• Flexibility to work evenings, weekends, and holidays.
• Dedicated, distraction-free workspace.
• High-speed Fiber or Cable internet connection (no Wi-Fi, satellite, or DSL) hardwired via an Ethernet cable directly to your modem or router.
• PC or Laptop running Windows 11 or higher (no Macs, Apple products, tablets, or Chromebooks).
• Wired USB headset with a mic.

Nice-to-haves

• Legal industry experience.