Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Business Analyst to join a team building an AI-powered conversational platform. The solution combines Python-based backend microservices running on AWS, a modern web application, and real-time voice technologies to deliver intelligent customer interactions. Responsibilities: Gather and document business and platform requirements from stakeholders, translating them into functional specifications for both development and support contexts Act as a bridge between business, product, and engineering teams across the PRD and the Managed Competence Center, ensuring alignment and clear communication Support workflow orchestration and low-code platform configurations Assist in documenting and maintaining RBAC models, policies, and decision layer logic Contribute to Knowledge Asset delivery — including runbooks, UAT test cases, troubleshooting guides, and process documentation Help distinguish and document bug vs feature requests, supporting proper triage and escalation workflows Ensure solutions comply with regional and regulatory requirements Participate in sprint planning, backlog grooming, and governance meetings at both operational and tactical levels Prepare and maintain documentation including requirements, workflows, policies, reports, and post-implementation reviews Qualifications 3+ years of experience in Business Analysis Hands-on or conceptual experience with low-code/no-code platforms and workflow configuration Understanding of policy engines and decision-making frameworks Basic knowledge of RBAC design and access management models Experience working in both product development and managed services environments Understanding of compliance frameworks and regulatory requirements (regional/global) Awareness of UX patterns and user-centric design principles Strong analytical and problem-solving skills; ability to translate business needs into functional specifications Excellent communication skills and ability to work with cross-functional stakeholders across multiple teams simultaneously Experience working in Agile or Waterfall environments Nice to have: Exposure to AI/LLM or conversational voice platforms Experience with contact center, IVR, or telephony platform documentation Familiarity with SaaS platform support workflows and SLA-driven environments Experience creating runbooks or technical knowledge base content Additional Information We offer Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.