Salesforce is the #1 AI CRM, focusing on transforming the workforce through innovative solutions. The Business Analyst role involves analyzing delivery data to provide actionable insights, support business requirements development, and manage operations within the Global Delivery Governance team.

Responsibilities

• Analyze delivery portfolio data across our tooling to surface risk and health signals
• Support the development of business requirements for the next generation of risk management tooling
• Contribute to the Business Value Rubric scoring process for all roadmap initiatives
• Support business requirements development by gathering and structuring stakeholder input for build partner handoffs
• Manage intake operations: track submissions, scoring, and roadmap status; maintain the Living Roadmap
• Produce regular data-driven reports for team leadership and the Field Advisory Board
• Synthesize Voice of the Field input from Geo leads and delivery practitioners into actionable insights
• Identify patterns in delivery and risk data that indicate process breakdown or governance gaps
• Support development of the the next gen of risk management tooling by documenting leading indicator hypotheses
• Assist with quarterly Field Advisory Board preparation, including data packages and progress reporting

Skills

• 0–2 years of professional experience in business analysis, operations, data analytics, project coordination, or a related field — we're open to candidates earlier in their career who bring the right foundation and mindset
• Analytical aptitude with the ability to gather, organize, and interpret data and translate findings into clear takeaways; experience with spreadsheet tools (Excel, Google Sheets), project tracking tools (Smartsheet, Jira, Asana), or Salesforce a plus
• Strong written communication skills — you can take something complex and make it clear, and you know your audience
• Demonstrated ability to stay organized and self-directed in an environment where not everything is defined for you; you figure things out, ask questions when stuck, and don't wait to be managed
• Natural curiosity and a willingness to learn: this team moves fast, uses AI tools, and is constantly evolving — you need to be excited by that, not intimidated by it
• Comfort with or genuine openness to AI-assisted work tools such as Claude, Cursor, or Agentforce
• Collaborative and reliable — you do what you say you'll do, you flag problems early, and you make the people around you more effective
• Degree or equivalent relevant experience required. Experience will be evaluated based on Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• High-velocity learner with genuine enthusiasm for operating in an environment that is building itself in real time

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Company Overview

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