Job Description:

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
• Schedule and maintain contact with patients via phone or email
• Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
• Follow up after all appointments to provide next steps and coordinate care
• Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
• Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
• Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care
• Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan
• Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
• Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice
• Maintain participant’s privacy according to HIPAA regulations
• Working within and contributing to a supportive team of people who care deeply about our mission

Requirements:

• Prior experience coordinating/navigating care for patients, caregivers, and their loved ones
• Genuine empathy and patience
• Exceptional time management and communication skills
• Ability to provide your own personal computer/laptop that meets security and telehealth standards (SOC2)

Benefits:

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
• Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
• Join a community of high achievers who have a passion for promoting brain health
• Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
• Access to innovative technology to support you in delivering the highest quality of care to your clients
• Access to continuing training and education
• Remote-first model: Work virtually from anywhere in the United States
• Culture and connectivity: A highly responsive and supportive team of clinical and operational management
• Decreased administrative time for clinicians through ongoing technology improvements and automation
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization