Singleton Schreiber, LLP is seeking an enthusiastic, detail-oriented, client-focused individual to work at a fast-paced, high-volume law firm. Our Case Support Specialist assists with our intake process by opening and updating client files within our case management system, responding to clients' inquiries, and establishing a professional relationship with the firm.

Responsibilities

• Opening and updating digital client files from internal departments and attorney referral services using our case management systems
• Drafting and processing client documents including but not limited to attorney- client fee agreements, welcome packets, GAL applications, and disengagements
• Ensuring large amounts of data are entered timely and accurately in the appropriate systems
• Keeping track and following up with pending client inquiries in a timely manner with top-tier customer service
• Maintaining accurate records of all case-related communications and contact information
• Updating logs and reporting systems to reflect the status of all clients
• Assisting attorneys with administrative tasks such as separating and merging cases, obtaining property deeds, and updating filing statuses for clients
• Following instructions from supervising attorneys and adjusting to changing priorities while overseeing daily responsibilities
• Running conflict checks

Skills

• Experience with Microsoft Office and Adobe is required
• Candidates must possess a high school diploma
• A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills
• Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm and prior experience in the legal field is helpful
• This position requires the ability to work independently, and in a team setting, manage high volume and time-sensitive workflow
• Experience with CaseManagerPro, FileVine, or SmartAdvocate preferred

Benefits

• 100% employer-paid health, dental, and vision insurance for employees and dependents
• $50,000 in life insurance provided at no cost
• 401(k) plan with 6% dollar-for-dollar employer match after probationary period
• Generous paid parental leave for birth, adoption, or fostering
• Dependent care reimbursement up to $3,500/month
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Monthly commuter reimbursement up to $100 for public transportation
• Home office reimbursement: $150 for a desk, $150 for a chair (one-time)
• $25 work-from-home allowance each pay period for hybrid and remote staff
• Up to $5,250/year in tuition reimbursement for professional development
• State bar and approved professional association dues covered
• $30 Grubhub lunch credit every first Friday of the month
• Community engagement support: matching donations to 501(c)(3) nonprofits and encouragement of volunteer time

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