Job Description:

• Provides accurate, complete Spanish/English interpretation for patients, families, and healthcare providers through phone, video remote interpreting (VRI), and in-person interactions as needed.
• Facilitates clear communication regarding diagnoses, treatment plans, medications, procedures, discharge instructions, and informed consent.
• Translates written materials such as patient education documents, consent forms, discharge instructions, insurance forms, and clinic communications with linguistic and cultural accuracy.
• Ensures confidentiality and compliance with HIPAA, UAMS policies, and language-access standards during all patient interactions.
• Maintains professionalism, impartiality, and cultural competence while supporting equitable patient care for limited English proficiency (LEP) patients.
• Conveys meaning-for-meaning interpretation between providers and patients without omission or alteration.
• Identifies communication barriers and recommend solutions to improve patient understanding and workflow efficiency.
• Assists patients with appointment scheduling, clinic registration, and navigation of healthcare services in their preferred language.
• Utilizes medical terminology appropriately in both English and the target language during clinical encounters.
• Supports departmental operations through scheduling, documentation, reporting, interpreting logs, and participation in meetings or quality initiatives.
• Educates staff on interpreter-services best practices, cultural sensitivity, and language-access compliance requirements when applicable.
• Operates telehealth technology, video platforms, phones, and related interpreting equipment effectively in remote and clinical settings.
• Adheres to national standards for healthcare interpreting and maintain required interpreter certifications and continuing education.
• May perform other duties as assigned.

Requirements:

• Bachelor's degree OR High School diploma/GED plus four (4) years medical interpreting experience
• Must pass a language proficiency test administered through UAMS during the interview process.
• Complete 40 hours of Bridging the Gap medical proficiency training and obtain National Certification within one year of hire.
• Must be fluent in Spanish and English (Read, Write, and Speak) and proficiently interpret and translate from English to Spanish and/or Spanish to English.
• Certified as a medical/health care interpreter and/or proven medical interpreting proficiency.

Benefits:

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy