Duration: 2+ years Compensation: $18-25/hr Location: 100% REMOTE We are seeking a Deployment & Customer Onboarding Specialist to manage the implementation process for new enterprise customers across North America. This role serves as the primary point of contact during customer onboarding, ensuring a smooth transition from sales through deployment and installation. The specialist will coordinate installation activities, manage vendor relationships, and collaborate with internal teams to deliver a seamless customer experience. Key Responsibilities: Customer Onboarding

• Serve as the primary point of contact for new customers during the implementation and onboarding process.

Deployment Management

• Manage the end-to-end deployment lifecycle, including scheduling self-install and professional installations.

Vendor Coordination

• Coordinate with installation vendors and partners to ensure timely and successful deployments.

Issue Escalation

• Identify and escalate complex implementation issues to advanced deployment or technical support teams when needed.

Cross-Team Communication

• Maintain clear communication with customers, sales teams, and internal support teams throughout the deployment lifecycle.

Documentation & Tracking

• Document deployment progress, updates, and resolutions within internal systems.

Process Compliance

• Follow established deployment workflows and ensure adherence to company standards.

Customer Support & Training

• Provide guidance and resources to customers regarding installation and onboarding materials.

Work Ticket Management

• Create and manage work tickets related to equipment orders, provisioning, and installation scheduling.

Customer Follow-Up

• Conduct post-installation follow-ups to confirm successful deployment and customer satisfaction.

26-00282 Apply To this Job Company : The Brixton Group Salary : 18–25 an hour