Customer-Facing AI Prompt Engineer (Trainee) Erie, PA – On-site for first 90 days, then remote OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform's performance—and we're looking for a detail-oriented, curious thinker to help us design, test, and refine them. This is not a developer role. Instead, you'll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you'll fit right in.

What You'll Do

• Write, refine, and improve prompts that evaluate call center conversations
• Test prompt performance to ensure it meets customer expectations
• Translate client needs into logical, structured AI instructions
• Identify inconsistencies, fix edge cases, and optimize accuracy You're a Great Fit If You
• Think logically and pay close attention to detail
• Write and communicate with clarity
• Enjoy improving "almost right" solutions until they're perfect
• Are comfortable having thoughtful, solution-focused conversations with clients Bonus Skills
• Experience in contact centers or quality assurance
• Familiarity with GPT-style AI tools
• An eye for how systems might be misused or "gamed" Position Details
• Type Full-time
• Location Erie, PA (on-site first 90 days, then remote)
• Training Comprehensive—no prior AI experience required
• Pay $18–$20/hour + benefits
• Eligibility Must be legally authorized to work in the U.S. If you love puzzles, logic, and making complex systems work smoothly, we'd love to hear from you. Apply To This Job Apply To this Job