Open role
Customer Service Agent for Long Term Work (Weekend and Overnight shifts)
PLEASE ATTACH YOUR RESUME. PROPOSALS WITHOUT A RESUME WILL NOT BE CONSIDERED.
About Us
We are a contract customer service company specializing in the private transportation industry (black luxury vehicles, stretch limos, etc.). Our agents handle inbound calls from customers seeking price quotes, booking reservations, confirming trip details, and general inquiries. Job Responsibilities Answer inbound calls and assist customers with reservations, pricing, and general questions. Accurately input customer details into the provided software. Communicate via WhatsApp and other tools as required. Log in and out for your shift consistently and maintain communication with the team. Collaborate with other agents while handling calls simultaneously. Maintain a professional and courteous tone at all times. Seek guidance when unsure of how to handle a situation. Shift Availability Weekend Evenings & Overnight Shifts Overnight Shift (Every Day): 10:00 PM – 4:00 AM PST ✅ This position can be worked alongside other non-call/phone-based contracts, but our calls must take priority. Compensation $8.00 per call answered (Overnight Shift: 10 PM – 4 AM PST) $2.50 per reservation made (all shifts) Opportunities for rate increases based on performance and quality of service.
Requirements
Smartphone & laptop/computer (must be able to quickly navigate software). Strong communication skills and ability to ask for assistance when needed. Reliable internet connection. Prior customer service experience (preferred but not required). Important Notes ⚠️ This position should be considered supplemental income rather than a primary job. Call volume fluctuates based on industry seasonality and events—some days may have multiple calls, while others may have none. Overnight is extremely slow hence the higher payment per call. We are looking for awesome customer service representatives who are reliable, professional, and eager to grow with us. If you provide quality service, we are happy to keep the contract going indefinitely. Apply now and attach your resume for consideration!