Customer Service & Player Ops Trainer About Patrianna Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering cutting-edge solutions in the social gaming space. We're on a mission to create seamless, engaging, and scalable gaming experiences for millions of players around the world. As we grow, we're building out a world-class operational engine—and we're looking for talented professionals across CRM, fraud & risk, payments, marketing, and player support who thrive in a fast-paced, high-growth environment. We believe in smart execution, continuous improvement, and cross-functional collaboration. Our operational teams are hands-on, data-driven, and empowered to move quickly—making real impact from day one. If you're ambitious, solution-oriented, and passionate about optimizing processes and performance, you'll feel right at home here. At Patrianna, you won't just join a team—you'll help build it. Ready to be part of something exciting? The Role Shape the next generation of customer service excellence by designing and delivering training that transforms how our team connects with players. What you will be doing

• Design comprehensive training programs that align with business objectives and identify performance gaps through collaboration with CS management and operations teams
• Deliver engaging onboarding experiences for new hires, covering customer service skills, product knowledge, and company policies through interactive sessions
• Create dynamic training materials including presentations, e-learning modules, and interactive activities that cater to diverse learning styles
• Provide hands-on coaching to new employees during onboarding and offer constructive feedback to enhance individual and team performance
• Partner with cross-functional teams including HR, recruitment, and managers to ensure seamless onboarding and address evolving training needs
• Drive continuous improvement by staying current with industry trends, evaluating program effectiveness, and refining training processes

What we are looking for

• Proven experience in customer service and player operations training with a track record of successful training delivery (CRM training experience is a bonus)
• Exceptional communication skills with excellent written and spoken English, plus strong presentation and interpersonal abilities
• Instructional design expertise with strong facilitation skills and ability to create engaging, interactive training materials
• Technical proficiency with e-learning development tools and platforms preferred
• Passion for developing others with a genuine interest in training development and continuous learning
• Strong organizational skills with excellent time management abilities and positive, role-model behavior

Why you will love it You'll be at the heart of our growth story, directly shaping how we deliver exceptional player experiences while building your expertise in a fast-paced, high-impact environment. With the freedom to innovate your training approach and see immediate results from your programs, you'll drive meaningful change while advancing your career in an industry that's redefining entertainment. Equal Opportunities Statement We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.