Star Group, LP is seeking Customer Service Representatives to support their customer base in a hybrid role. The position involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction through effective communication and advocacy.

Responsibilities

• Assist customers with their inquiries via inbound and outbound calls
• Communicate clear and accurate information
• Customer account updates/maintenance
• Finding resolution for customer problems and issues
• Assisting with customer retention
• Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues
• Escalates more complex issues as needed
• Renew customer contracts; educate customers regarding service options and handle billing issues

Skills

• 1-2 years customer service related experience
• Computer Skills- MS office, typing skills
• Excellent communication and telephone skills
• Ability to multitask
• Ability to work well under pressure
• Strong troubleshooting abilities
• Work efficiently and effectively both independently and with a team
• Able to manage difficult customer situations and respond promptly to service requests to meet customer needs
• Strong follow up skills
• Dedicated workspace with consistent power supply for individual use during working hours
• Fast, reliable and secure internet connection that is hard wired to the modem

Benefits

• Medical coverage
• Dental coverage
• 401(k)
• Paid Vacation & Holidays
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Computer and phone equipment will be supplied

Company Overview