Job Details Category: Customer Service Location: West Hills, California Job Function: Operations Job Family: Client Services Shift: Day Employee Type: Regular Full-Time Work Mode: Remote

Job Description

A key educator providing technical training, blood in-servicing, CQI training, efficient service, and support to our internal and external clients. Responsible for maintaining customer accounts through on-site WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE, you will provide education, computer systems, best practices for handling specimens, as well as packing and shipping samples. Pay Range: $87,000 - $150,000 per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

Information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental, & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and HealthFlex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more

Responsibilities

Train and educate dialysis clinic staff on laboratory procedures, applications, and best practices through quarterly on-site visits and remote support across assigned territory. Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration. Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity. Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines. Contribute to developing and maintaining relevant educational materials, including training tools, newsletters, and resources that support continuous quality improvement initiatives. Provide technical and clinical support via phone and in-person to address client needs, resolve procedural issues, and promote comprehensive laboratory services. Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters.

Qualifications

QUALIFICATIONS Required Work Experience: 3 - 5 years related experience. Preferred Work Experience: Prior experience in a dialysis setting, Prior experience as an educator/trainer. Certification in Nephrology preferred. Physical and Mental Requirements Must be able to lift 20 lbs. and sit/stand for extended periods of time. Knowledge: Advanced knowledge of general computer applications - Word, Excel, Internet. Skills: Energetic and motivated personality with a strong work ethic. Must possess excellent customer service skills and ability to follow through. Ability to train face-to-face and in virtual setting classes. Excellent time management skills required. Demonstrate analytical ability and judgment. Excellent leadership skills, written verbal communication, organization, and interpersonal. Must have valid Drivers License with proof of insurance for your own vehicle. EDUCATION Bachelors Degree: Required. LICENSE CERTIFICATIONS Certified Dietician Certified Nephrology Nurse (CNN) Medical technology certification Registered Nurse (RN) Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer Race Color Sex Sexual Orientation Gender Identity Religion National Origin Disability Vets or any other legally protected status. Remote Skills: Analysis Skills, Best Practices, Blueprints, Budgeting, Certified in Nephrology Nursing (CNN), Clinical Support, Coaching, Compensation and Benefits, Computer Systems, Corrective Action, Cost Analysis, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Dialysis, Dietetics, Documentation, Driver's License, Financial Services, Follow Through, Identify Issues, Insurance, Interpersonal Skills, Leadership, Lift/Move 20 Pounds, Matching Gift Programs, Microsoft Excel, Microsoft Word, Nephrology, Newsletter, Order Picking/Packing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Psychiatry and Mental Health, Quality Assurance, Quality Management, Registered Nurse (RN), Resolve Customer Issues, Sample/Specimen Processing, Stock Purchase Plans, Technical Support, Technical Training, Territory Management, Time Management, Training Tools, Training/Teaching, WebEx, Writing Skills About the Company: Quest Diagnostics Inc