Gifthealth is revolutionizing healthcare by simplifying the management of prescriptions and health services. The Drug Safety Specialist I, II, & III is responsible for investigating and documenting medication replacement events, ensuring compliance with regulations, and supporting patient safety through accurate documentation and timely resolutions.

Responsibilities

• Completes intake and investigates replacement-eligible events, including RTS, temperature excursions, damaged product, incorrect shipments, and human error events (e.g., syringe defects, administration, or dispensing errors)
• Executes approved medication replacement workflows in accordance with SOPs and pharmacist direction
• Documents all replacement activities accurately, including investigation details and root cause categorization
• Validates replacement eligibility information and escalate clinical or regulatory questions to the pharmacist
• Maintains replacement tracking logs and ensure data accuracy
• Supports trend tracking and reporting related to replacement drivers
• Supports audits and inspections related to replacement operations

Skills

• High school diploma or equivalent
• Pharmacy Technician Trainee or Licensed Pharmacy Technician or willingness to obtain licensure within required timeframe
• Drug Safety I through III requires anywhere between 1–8 years of experience in pharmacy operations, fulfillment, patient support, or drug safety-related roles
• Knowledge of drug safety and medication replacement workflows; board of pharmacy regulations related to dispensing errors and product integrity; Good Documentation Practices (GDP) and data integrity standards; and pharmacovigilance-style case intake and investigation principles
• Strong investigative and documentation skills
• Strong attention to detail and accuracy in completing complex process skills
• Ability to gather complete case details and assess replacement eligibility criteria
• Ability to manage multiple replacement cases concurrently while meeting turnaround expectations
• Ability to escalate appropriately to pharmacist leadership when clinical judgment is required
• Bachelor's degree in life sciences, healthcare, nursing, pharmacy, or related field
• Pharmacovigilance, drug safety, or quality-related training
• Experience investigating medication issues, patient-reported concerns, or operational errors (Preferred for a Drug Safety I and required for a Drug Safety III)
• Experience in regulated pharmacy, healthcare, or life sciences environments (Preferred for a Drug Safety I and required for a Drug Safety III)
• Experience with pharmacy systems, ticketing platforms, or safety case tracking tools (Preferred for a Drug Safety I and required for a Drug Safety III)
• Knowledge of cold chain handling and temperature excursion management and common human error scenarios in pharmacy operations (e.g., syringe or ancillary supply issues)
• Basic trend analysis and reporting skills
• Ability to identify recurring replacement drivers and contribute to process improvement discussions

Company Overview