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This role is remote within Greece only

* We are seeking structured, dedicated professionals to act as brand ambassadors for an iconic, globally recognized leader in the digital travel space. This premier opportunity allows you to represent a household brand while enjoying the flexibility of a completely remote career based anywhere within Greece. In this position, your influence extends far beyond standard customer service—you are an integral part of the travel planning process. You will untangle complex itineraries and logistics to guarantee a seamless, premium journey for every globetrotter. The Objective: Delivering Flawless Journeys As a primary liaison, you will serve as the essential link between technical precision and traveler satisfaction.

Key Responsibilities

Multichannel Communication: Manage high-volume inquiries via phone, email, and live chat, maintaining an elegant and clear communicative flow in both Dutch and English. Strategic Troubleshooting: Resolve intricate reservation issues and billing discrepancies using analytical thinking paired with genuine empathy. Domain Expertise: Maintain up-to-date knowledge on international travel regulations and internal software tools to deliver highly accurate advice. Meticulous Documentation: Log precise records within internal data systems to safeguard the continuity and quality of the customer experience. Performance Excellence: Attain rigorous service-level benchmarks while collaborating with a diverse, cross-border team to optimize the support framework. Ideal Profile: Disciplined & Articulate Communicators We are hunting for self-directed, professional individuals who can thrive in a dynamic, virtual corporate ecosystem. Qualifications & Attributes Linguistic Mastery: Native or near-native fluency in Dutch (C2 proficiency) alongside a strong professional command of English (B2 proficiency minimum). Work Authorisation & Environment: Legally eligible to work in Greece with a dedicated, quiet home workstation powered by a reliable, high-speed internet connection. Composure Under Pressure: Outstanding active listening capabilities and the emotional intelligence to remain poised and courteous during escalations. Remote Discipline: Strong self-motivation to navigate complex workflows independently across a rotating shift schedule. Compensation, Perks, & Career Advancement We provide an industry-leading compensation architecture designed to support your personal well-being and professional trajectory: Premium Base Pay: A highly competitive salary scale tailored specifically for elite bilingual talent residing in Greece. Monthly Incentives: Performance-linked financial bonuses awarded to specialists who consistently exceed monthly targets. Holistic Coverage: Comprehensive private health and life insurance policies active from your first official workday. Hardware Allocation: A premium, company-provided technology suite—including a high-spec laptop—shipped directly to your doorstep. Internal Mobility: Transparent promotional pathways into management positions or alternative departments within our global enterprise. Relocation Assistance (For Expatriate Applicants) For candidates transitioning to Greece from abroad to accept this position, we offer a comprehensive, stress-free relocation framework: Flight Coverage: Full financial sponsorship of your airfare to Greece. Initial Accommodation: 30 days of complimentary, premium temporary lodging to allow for a comfortable transition. Administrative Concierge: Dedicated specialist assistance with local bureaucratic onboarding, including securing your Greek tax (AFM) and social security (AMKA) registrations.