Overview

The ECM Senior Document Specialist supports enterprise content management operations by performing document imaging, classification, and indexing activities to ensure accurate, timely, and efficient document retrieval. Serves as a resource to end users by resolving scanning and taxonomy-related issues while maintaining high standards of quality, accuracy, and service.

Responsibilities

Document Imaging & Processing Perform daily scanning, indexing, and classification of documents based on established priorities Prepare and stage incoming documents for processing in accordance with procedures Operate data capture systems to accurately import and file documents within the retention system Quality Control & Documentation Maintain logs for issues, resolutions, and quality control tracking Ensure accuracy, completeness, and consistency of document indexing and storage Monitor scanning quality and take corrective actions as needed End User Support & Communication Communicate with end users to resolve scanning and document retrieval issues Provide guidance on taxonomy, scanning processes, and system usage Build effective working relationships to support service excellence Workflow & Process Alignment Stay current on taxonomy updates and adjust workflows accordingly Ensure adherence to evolving procedures and operational standards Support continuous improvement in document management processes Team Support & Operational Flexibility Assist team members and contribute to overall departmental workload as needed Support cross-functional collaboration to achieve operational goals Perform additional duties aligned with team and organizational needs

Qualifications

High School Diploma or equivalent required. Minimum of two (2) years of relevant experience in document processing, records management, or a related operational environment. Experience with document retention or document management systems preferred. Prior experience within a financial services or banking environment preferred. Demonstrated ability to work effectively in a fast-paced, production-oriented environment. Strong attention to detail with a proven commitment to accuracy and quality. Effective interpersonal and communication skills with the ability to collaborate across teams. Ability to work independently with minimal supervision. Strong technical aptitude and hand-eye coordination for operating document processing equipment.

Benefits

Medical Dental Vision 401(k) Match Profit Sharing Paid Time Off 11 Holidays Tuition Reimbursement Free Parking throughout Tompkins Community Bank Employee Referrals EEO Statement Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. For more information, please click here #communitybank Pay Range USD $19.50 - USD $22.50 /Hr.