We are seeking a highly skilled and motivated Bilingual Spanish Customer Service Representative to join our team at careerzynith, a leading provider of innovative solutions and exceptional service in Brooklyn, New York. As a key member of our customer service team, you will play a critical role in providing top-notch service to New York City residents, responding to their inquiries, and resolving their concerns in a professional and courteous manner.

About careerzynith

careerzynith is a dynamic and forward-thinking organization dedicated to delivering outstanding customer experiences through innovative solutions and exceptional service. Our vision is to be the leader in customer experience, empowering and supporting our employees to reach their full potential while making a global impact. We value diversity, inclusivity, and employee growth, and we offer a dynamic work environment, opportunities for professional development, and a commitment to making a positive impact.

Job Summary

This is a full-time position that requires a strong and diverse skillset in customer service, communication, and problem-solving. As a Bilingual Spanish Customer Service Representative, you will be responsible for addressing incoming inquiries from NYC residents, creating work orders, dispatching work to specific departments, and providing accurate information in a timely and professional manner. You will be an integral part of our team, working closely with colleagues to provide exceptional customer service and support.

Responsibilities

As a Bilingual Spanish Customer Service Representative, your key responsibilities will include:

• Addressing incoming inquiries from NYC residents related to city-oriented issues
• Maintaining a professional demeanor with all customers and providing services with courtesy and patience
• Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from customers
• Providing accurate information in a timely, professional, and courteous manner
• Directing requests to the appropriate department or agency for further action
• Building upon knowledge through product training, interactions with support staff, and quality initiatives to enhance daily performance and call handling

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English Language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment dealing with all types of customers and personalities
• Willingness to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Competitive hourly rate: $17 per hour – Training Wage, $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company-paid life insurance

Why Join Us

At careerzynith, we value diversity, inclusivity, and employee growth. We offer a dynamic work environment, opportunities for professional development, and a commitment to making a positive impact. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website or by clicking on the link below. Apply for this job