About careerzynith

At careerzynith, we're a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our mission is to create connection, value conversation, and drive business growth through innovative thinking and digital solutions. With a strong focus on employee experience, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends.

Job Summary

We're urgently hiring for a Seasonal Chat & Phone Tech Support/Customer Service Agent to join our team of incredible people. As a Seasonal Customer Service Representative, you'll be responsible for providing basic technical support via phone or chat, delivering an exceptional support experience, and interacting and communicating effectively with a variety of customers. If you're a people person with a passion for delivering memorable and delightful experiences, we'd love to hear from you!

Responsibilities

As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:

• Providing basic technical support via phone or chat to resolve customer inquiries and issues
• Delivering an exceptional support experience that meets or exceeds customer expectations
• Interacting and communicating effectively with a variety of customers, including resolving complaints and concerns
• Providing a memorable and delightful experience for every customer interaction
• Working collaboratively with other teams to resolve complex customer issues
• Staying up-to-date with product knowledge and technical skills to provide accurate and effective support

Work with Us and You'll Enjoy

As a Seasonal Chat & Phone Tech Support/Customer Service Agent at careerzynith, you'll enjoy:

• Working from home with the flexibility to create your own schedule
• Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
• A full-time schedule with the opportunity to become permanent
• A competitive hourly rate of $14/hour, plus incentive opportunities
• Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
• Internal mobility opportunities, with 84% of our managers promoted within
• Employee discounts and referral bonuses
• EverBetter wellness program to support your physical and mental well-being

Location Requirements

To be eligible for this role, you must reside in one of the following states:

• Alabama
• Arkansas
• Florida
• Georgia
• Iowa
• Idaho
• Indiana
• Kansas
• Kentucky
• Louisiana
• Michigan
• Minnesota
• Missouri
• Mississippi
• North Carolina
• North Dakota
• Nebraska
• New Mexico
• Nevada
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Virginia
• Wisconsin
• West Virginia
• Wyoming

Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED equivalent
• To be at least 18 years old
• To be flexible and able to adapt to changing business needs
• To have excellent communication and interpersonal skills
• To be able to work independently and as part of a team

Equipment and Internet Requirements

To ensure you have everything you need to succeed in this role, you'll need:

• A stand-alone monitor (19 inches or larger)
• A hardwired internet connection (no satellite or wireless)
• A working phone line (home phone or mobile)
• A noise/distraction-free home office environment
• A desk and an ergonomic chair

Why careerzynith?

At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We believe that every action taken, no matter how small, has a significant impact on our work experiences, customers, teams, and friends. We're passionate about delivering exceptional customer experiences and driving business growth through innovative thinking and digital solutions.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering memorable and delightful experiences, we'd love to hear from you! Please apply to this role through our website, and we'll be in touch to discuss your application.

EEO Statement

careerzynith is an equal opportunity employer and is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Apply for this job