Are you passionate about delivering exceptional customer experiences and making a real impact on small businesses? Do you have a flair for communication, problem-solving, and empathy? If so, we invite you to join our dynamic team at careerzynith as an Experienced Customer Relations Agent.

About careerzynith

careerzynith is a leading payment and software service provider, headquartered in London, serving small, local businesses across Europe. Founded in 2019, we've built easy-to-use, integrated tools that enable our members to accept payments and boost business performance. Our mission is to create a level playing field for small businesses, giving them a fighting chance against the giants of the high street.

Our Story

We believe that small, local businesses are the lifeblood of our communities. They're the backbone of our economy, and it's time they receive the same dedication and commitment that they offer to us. That's why we're here – to fight for a future where small businesses can thrive, and to commit the same dedication they offer all of us.

Join Our Team

We're looking for exceptional talent to join our mission. As a Customer Relations Agent at careerzynith, you'll be part of a high-energy and connected culture, where you'll benefit from continuous learning opportunities, a supportive community, and comprehensive benefits. If you're passionate about delivering exceptional customer experiences and making a real impact on small businesses, we encourage you to apply.

Key Responsibilities

As a Customer Relations Agent at careerzynith, you'll be responsible for:

• Providing exceptional customer support via phone, chat, and email, helping entrepreneurs resolve their queries regarding payment terminals and other services
• Identifying and resolving complex customer issues, ensuring timely and effective support
• Collaborating with our four-member team, led by Kristián, to achieve shared goals and objectives
• Continuously learning and developing your skills, staying up-to-date with the latest fintech trends and innovations

What We're Looking For

To succeed in this role, you'll need:

• Excellent Czech/Slovak and English language skills, with the ability to communicate effectively with diverse customers and colleagues
• Outstanding communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner
• Empathy and a customer-centric approach, with a passion for helping others and finding solutions
• A willingness to learn and develop, with a drive to continuously improve your skills and knowledge
• Previous experience in a similar role is not necessary, but a strong desire to communicate and help others is essential

What We Offer

As a valued member of our team, you'll enjoy:

• A fair and competitive salary, with additional bonuses for weekend work
• The opportunity to contribute to something new and exciting, helping us build a world-class Customer Relations department
• 26 days of annual leave, plus 3 sick days, to ensure you have time to relax and recharge
• A BenefitPlus card, offering up to €2,000 per month for personal expenses, from cinema tickets to travel and more
• A contribution to your MultiSport card, allowing you to use your BenefitPlus points for fitness and wellness activities
• Regular team-building events and activities in our office, celebrating both work and personal achievements

Our Commitment to Diversity and Inclusion

careerzynith is proud to be an equal opportunity employer. We're committed to creating an inclusive environment where everyone, regardless of their background, can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real impact on small businesses, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for this job