At careerzynith, we're on a mission to revolutionize the way we connect with customers and deliver exceptional experiences. As a Customer Service Data Representative, you'll play a vital role in helping us achieve this goal. We're seeking a highly motivated and detail-oriented individual to join our dynamic team, working remotely from the comfort of your own home in Durham, NC.

About careerzynith

careerzynith is a leading provider of innovative workforce solutions, dedicated to empowering individuals and businesses to thrive in today's fast-paced world. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll have access to cutting-edge training, mentorship, and opportunities for growth and development.

Job Summary

We're seeking a Customer Service Data Representative to join our team, responsible for collecting and entering data into our case management system. This role requires excellent communication skills, attention to detail, and the ability to work independently in a quiet, disruption-free workspace. If you're a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

* Utilize internet databases and research systems to locate and identify points of contact for program participants

• Enter data into our case management system, ensuring accuracy and attention to detail
• Engage and respond to participants via phone, following a scripted questionnaire to collect research data
• Communicate the goals of the survey to participants and explain why their participation is valuable; encourage participation from those who have previously chosen not to participate
• Attend all mandatory training sessions related to survey data collection
• Maintain quality standards for data collection

Position Requirements

* Quiet, disruption-free workspace to preserve sound quality and protect confidential information

• High-speed internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed (To determine internet speed, go to speedtest.net and run the application)
• Access to personal email and phone (either landline or cell)
• Ability to engage and persuade stakeholders successfully
• Excellent computer skills and experience maneuvering between multiple programs/systems
• Ability to interact comfortably and professionally with a variety of people
• Comfortable being on camera for meetings, training, and/or one-on-one meetings
• Excellent interpersonal, problem-solving, and critical-thinking skills
• Strong attention to detail
• Effective time management and ability to work independently as required

What We Offer

* Competitive hourly rate of $18.00 per hour

• Flexible scheduling available between 9:00 a.m. to 11:00 p.m., Monday to Friday
• Opportunity to work remotely from the comfort of your own home in Durham, NC
• Professional mentoring and education program to help you excel in your role and grow within the company
• Access to cutting-edge training and development opportunities
• Collaborative and dynamic work environment with a friendly team
• Recognition and rewards for outstanding performance

About Our Culture

At careerzynith, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop, both personally and professionally. Our culture is built on the values of excellence, integrity, and teamwork, and we're proud to be an Equal Employment Opportunity and Affirmative Action employer.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to learn more about your qualifications and experience. Apply now and take the first step towards an exciting career opportunity with careerzynith! Apply for this job