At careerzynith, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in shaping the way we interact with our clients, providing top-notch support that sets us apart from the rest. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you!

About careerzynith

careerzynith is a leading provider of innovative solutions, dedicated to empowering our customers to achieve their goals. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences. As a fully remote Customer Service Representative, you'll be part of a vibrant team that's passionate about making a difference.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Michigan. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring that every interaction is a positive one. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Answer incoming calls from REALTORS, technicians, and homeowners, providing timely and effective solutions to their queries

• Make determinations on appliances, filing claims within our terms and conditions
• Collaborate with internal teams to resolve complex issues and ensure seamless customer experiences
• Utilize your problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner
• Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support
• Participate in ongoing training and development programs to enhance your skills and knowledge

Position Details

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Job Title:

Customer Service Representative

Location:

Michigan - Full-time - Remote

Training Hours:

Monday-Friday (8:00 a.m. - 5:00 p.m. for 8 weeks)

Shift:

Mid-Shift (12:00 p.m. - 10:00 p.m.) (Varying shifts; must have open availability)

Wage:

$14.00 per hour (Attendance bonuses)

Job Level:

Entry Level with excellent opportunities for pay increases and promotions

What Makes This Position Great?

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Paid Training and Holidays:

Enjoy comprehensive training and paid holidays to help you settle into your new role

Competitive Compensation:

Progress through three levels of advancement, with opportunities for pay increases and promotions

Health Insurance, Dental, and Vision:

Enjoy comprehensive benefits, including health insurance, dental, and vision coverage

401k (Matching):

Contribute to your retirement savings with a matching 401k plan

Paid Time Off:

Enjoy up to 5 weeks of paid time off to recharge and relax

Short-term and Long-term Disability:

Receive comprehensive disability coverage to protect your financial well-being

Rewarding Employee Referrals:

Earn rewards for referring talented colleagues to join our team

Parenting Time Pay:

Enjoy additional pay for parenting time to support your family's needs

Day-to-Day

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Answering Incoming Calls:

Respond to incoming calls from REALTORS, technicians, and homeowners, providing timely and effective solutions to their queries

Making Determinations:

Make determinations on appliances, filing claims within our terms and conditions

Career Opportunities:

Enjoy regular Employee Appreciation events and career growth opportunities with a growing company

No Outbound Cold-Calling:

Focus on providing exceptional customer service without the pressure of outbound cold-calling

Live Trainer:

Collaborate with a live trainer in small class sizes to enhance your skills and knowledge

Qualifications

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High School Diploma or Equivalent:

Possess a high school diploma or equivalent, along with a background and drug screen (required)

Strong Telephone Skills:

Demonstrate excellent telephone skills, good written and verbal communication skills

Self-Motivated:

Show a strong work ethic, integrity, and values, with a self-motivated approach to your work

Experience with Microsoft Office:

Possess experience with Microsoft Word, Excel, PowerPoint, and Outlook

Experience

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Customer Service:

1 year of customer service experience (Preferred)

Call Center:

1 year of call center experience (Preferred)

Why Join careerzynith?

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Accredited Training Program:

Participate in our accredited Customer Service Representative (CSR) training program, designed to fully prepare you to serve our customers over the telephone in a call-center environment

Growing Company:

Join a growing company with regular Employee Appreciation events and career growth opportunities

Competitive Compensation:

Enjoy competitive compensation, with opportunities for pay increases and promotions

Comprehensive Benefits:

Enjoy comprehensive benefits, including health insurance, dental, and vision coverage, 401k (matching), paid time off, and short-term and long-term disability

Are You the One We're Looking For?

If you believe you have what it takes to deliver exceptional customer experiences, submit your application without delay. We're keen to hear from talented candidates like you. Apply for this job