Job Summary:

Join careerzynith, a leading workforce management services company, as a Remote Customer Service Representative and play a vital role in processing Medicaid accounts for the State of Maryland. As a key member of our team, you will provide exceptional customer service, resolve issues efficiently, and ensure seamless communication with clients. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.

• *About careerzynith:**

careerzynith is a trusted name in workforce management services, with over 30 years of experience delivering strategic solutions to large and small businesses across various industries. Our commitment to partnering with clients and candidates has earned us a reputation for excellence, and we take pride in providing the best opportunities to talented individuals like you. With a diverse team of 2,000+ employees working in 40+ states and some international locations, we are well-equipped to support all United States locations.

• *Job Responsibilities:**

As a Remote Customer Service Representative at careerzynith, you will be responsible for:

• Providing exceptional customer service to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the Maryland Health Connection (MHC)
• Assisting clients with eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange
• Utilizing the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties for HIX customers
• Ensuring delivery of high-quality service for all Maryland consumers
• Resolving issues efficiently and effectively, and escalating complex cases to senior representatives when necessary
• Maintaining accurate records and updating client information in a timely manner
• Collaborating with internal teams to ensure seamless communication and resolution of client issues
• *Requirements:**

To succeed in this role, you will need:

• A high school diploma, GED, or equivalent certification
• Recent call center experience, preferably in a healthcare or customer service setting
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner
• Background in healthcare, human services, or customer service
• *Preferred Qualifications:**

• Experience in data entry and call centers

• Familiarity with CRM software and other State systems
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide support to colleagues as needed
• *Work Environment and Culture:**

As a Remote Customer Service Representative at careerzynith, you will enjoy:

• A 100% remote work environment, with the flexibility to work from the comfort of your own home
• A dynamic and supportive team culture, with opportunities for growth and development
• A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role
• A competitive hourly rate of $16.63, with opportunities for advancement and salary increases
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays
• *Equipment and Technical Requirements:**

To ensure success in this role, you will need:

• A desktop or laptop with an Intel Core i5 processor or higher, 8GB of memory, and a minimum of 256GB hard drive
• Windows 10 or 11 operating system
• A minimum of 1 USB Gen 2 or newer port (wired headset)
• 1 RJ-45 connection for a wired connection to an internet router
• A wired headset and microphone with a USB Gen2 or newer connection
• Video camera capability, necessary for training
• A wired internet connection from your computer to a router or modem, with a minimum download speed of 100 MBPS and upload speed of 10 MBPS
• *Application Process:**

To apply for this exciting opportunity, please submit your application, including:

• A screenshot of your computer processor specs
• A photo of your headset
• A response to the email with your smartphone type (Apple or Android)
• A screenshot of your PC available storage amount
• A screenshot of your internet speed test results
• A brief introduction, highlighting your relevant experience and qualifications

Please email all required documents to [email protected] for immediate review.

• *Equal Opportunity Employer:**

careerzynith is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an eq