At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a rapidly growing marketing agency and e-commerce company, we're committed to innovation, creativity, and teamwork. We're now seeking a highly skilled and motivated Customer Support Specialist for voice and chat to join our dynamic team and help us achieve our mission.

About careerzynith

careerzynith is a forward-thinking company that thrives on collaboration, open communication, and a passion for excellence. Our team is dedicated to providing top-notch services that meet the evolving needs of our clients. We're proud of our commitment to innovation, diversity, and inclusion, and we're excited to welcome talented individuals who share our values.

Job Summary

As a Customer Support Specialist for voice and chat, you'll play a vital role in ensuring that our clients receive prompt, courteous, and professional service. You'll be responsible for responding to inquiries and complaints, troubleshooting technical issues, and collaborating with our team to resolve complex problems. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

* Respond to inquiries and complaints from customers via voice calls and/or chat, providing prompt, courteous, and professional service

• Troubleshoot technical issues and escalate complex problems to the appropriate department
• Maintain accurate records of all client interactions and transactions
• Collaborate with the customer support team to ensure timely and efficient issue resolution
• Identify opportunities to improve the customer experience and communicate these to the team
• Develop and maintain a deep understanding of our products and services to provide informed support
• Stay up-to-date with industry trends and best practices in customer support
• Participate in training and development programs to enhance skills and knowledge
• Work closely with cross-functional teams to resolve issues and improve processes

Requirements

* Native Speaker level proficiency in Filipino and English

• Bachelor's degree in a related field (e.g. business, marketing, communication)
• 2+ years of experience in a customer support role
• Excellent communication skills, both written and verbal
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience using customer support software (e.g. Gorgias, etc.)
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills
• Ability to adapt to changing priorities and deadlines

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with careerzynith's products and services
• Certification in customer support or a related field
• Experience with customer relationship management (CRM) software
• Knowledge of industry-specific regulations and compliance requirements

What We Offer

* Competitive salary

• Quarterly Performance Bonus
• Monthly Performance Bonus
• Health Insurance Reimbursement
• WFH Upgrade Allowance
• 15 Days Paid Time-Off
• 6 Company-Wide Holidays
• 6 Country Holidays
• 100% Fully Remote
• Opportunity to work with a dynamic and innovative team
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Work Environment and Culture

At careerzynith, we value diversity, inclusion, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's supportive, flexible, and fun. We believe in empowering our employees to take ownership of their work, provide feedback, and continuously improve our processes.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and welcome you to our team! Apply for this job