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Head of Client Success

Remote · Mexico Full-time

Job Description:

  • Help existing clients succeed and take full advantage of the platform
  • Report to and work directly with the CEO
  • Lead the company's engagement with category leaders in a variety of industries
  • Solve some of their biggest challenges

Requirements:

  • Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
  • Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
  • AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
  • Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
  • Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
  • Proven ability and willingness to serve clients in a variety of industries, not just one vertical
  • Excellent written and verbal communication skills
  • Willingness to travel for client QBR's and conferences
  • Experience building and managing a team a plus, but not required

Benefits:

  • An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
  • Professional growth at a fast-growing, venture-funded startup with proven founders
  • Competitive salary and meaningful equity for founding team leaders
  • Unlimited vacation days
  • Generous health benefits (Health, Vision, Dental)
  • 401k contributions enabled

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