Role Description Therapeutic Associates Physical Therapy is seeking a full-time Authorization Representative to join our corporate team. The position is responsible for managing daily physical therapy authorization requests, insurance eligibility and verification, assisting with insurance billing for each TAI clinic location – ensuring governmental and commercial billing guidelines are followed. Generally relies on established protocols to perform job responsibilities but familiarity with standard concepts, practices, and procedures within the medical field are expected.

• Process, follow-up, and monitor all authorizations submitted for physical therapy clinics.
• Periodically review Physical Therapist charts and other documents to verify correct CPT and ICD codes for claim creation and insurance billing.
• Assist TAI Customer Service and Accounts Receivable departments with billing and reimbursement issues; perform corrections to claims as needed.
• Request additional information from clinic staff as necessary to complete insurance authorization requests.
• Assist as needed with the Patient Registration team to verify and check insurance eligibility of new patients prior to initial appointment.

Qualifications

• 1+ years of experience with insurance authorization
• 2+ years of customer service experience
• Working knowledge of medical insurance billing or coding
• Must reside in Idaho, Oregon, or Washington while employed by Therapeutic Associates Physical Therapy

Requirements

• Ability to remain seated for extended periods (up to 8 hours/day)
• Ability to use a keyboard and mouse repetitively
• Visual acuity sufficient to read a computer screen for extended periods
• Reliable high-speed internet connection
• Ability to maintain a secure, dedicated workspace free from distractions during work hours
• Proficiency with video conferencing tools
• Ability to work independently with minimal supervision
• Strong written and verbal communication skills
• Ability to manage time effectively and meet deadlines in an autonomous environment
• Must be available during core business hours in Pacific Time Zone
• Ability to attend virtual meetings and respond to communication in a timely manner

Benefits

• Employees (and their families) Medical, Dental, Vision, and Insurance
• Life, AD&D and Long-Term Disability insurance
• Employee & family Physical Therapy benefits
• Parental leave
• Continued Education Stipend
• Continuing Education PTO (1 day annually)
• Accrue up to 15 days of PTO (sick and vacation time) - increases over time
• 6 paid holidays, 1 charitable giving day, and up to 2 personal days
• 401(k) and profit-sharing program (Up to 5% of total compensation)
• Interactive Wellness Program with rewards for balanced, healthy living
• MedBridge learning subscription
• Potential Student Loan Repayment
• Potential Annual performance bonus