Role Description We are hiring an experienced bilingual Patient Intake Coordinator to manage patient intake, scheduling, and insurance verification in a structured, fast-paced remote environment. This role is best suited for candidates who have previously worked in a medical or mental health setting and are comfortable handling high call volume, insurance workflows, and patient coordination independently. Fully remote. Florida-based candidates only.

• Manage a high volume of inbound calls and emails (50+ patient interactions per day)
• Conduct patient intakes and accurately document information in the EHR
• Schedule patients based on clinician availability, specialty, and insurance participation
• Verify insurance eligibility and explain benefits, copays, and next steps clearly
• Maintain accurate schedules and documentation
• Coordinate with clinicians, billing, and administrative staff to resolve issues efficiently

Qualifications

• Fluent in English and Spanish (spoken and written)
• 2+ years of experience in a medical office, behavioral health practice, or healthcare administrative role
• Direct experience verifying insurance benefits and explaining coverage to patients
• Experience using EHR systems and managing appointment scheduling
• Comfortable working in a fast-paced, high-volume environment
• Strong communication, organization, and attention to detail
• Reliable home office with high-speed internet
• Must pass Level 2 background check
• Must reside in Florida

Requirements

• Behavioral health or psychotherapy practice experience (preferred)
• Familiarity with insurance workflows (eligibility, benefits, authorizations) (preferred)
• Experience with Google Workspace, scheduling systems, or Zendesk (preferred)

Benefits

• 100% employer-paid health, dental, vision, and life insurance (valued at ~$13,000+ annually)
• Safe Harbor 401(k) with company match
• Paid Time Off: 13 days in Year 1, increasing to 26 days annually
• All federal holidays paid
• Fully remote, stable, full-time role with a structured, team-oriented environment and clear expectations

Company Description

Seasons Psychotherapy Associates is a Florida-based group practice providing evidence-based psychotherapy services. Our administrative team plays a critical role in supporting clinicians and ensuring patients receive timely, high-quality care.