Role Description Reports to the Virtual Health Manager, the RN Virtual Health Triage Nurse is primarily responsible for successfully receiving and triaging inbound calls to St. Elizabeth Physicians practices. The RN Virtual Health Triage Nurse is responsible for the medical triage of these patients using established protocols and providing specified guidance per said protocols. The RN Virtual Health Triage Nurse is also responsible for scheduling appointments for patients as indicated by the protocol set. The RN Virtual Health Triage Nurse is a member of the Virtual Health Care Team and collaborates with providers at St. Elizabeth Physicians to provide safe, timely, effective, and efficient patient care.

Qualifications

• Active, unencumbered multistate (compact) RN nursing license issued by a Nurse Licensure Compact (NLC) state, specifically Kentucky, Indiana or Ohio.
• Must obtain an Ohio and Indiana Registered Nurse (RN) license within 30 days of hire.
• Minimum: Associate Degree in Nursing.
• Desired: Bachelor’s of Science in Nursing (BSN).
• 3 years of RN Experience.

Requirements

• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Triage patients per protocol recommendations.
• Schedules appointments for patients.
• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Ensures complete and accurate information in the Electronic Health Record.
• Communicates in an effective and professional manner with patients, providers, support employees, co-workers, and management.
• Contributes to the development of protocols, procedures, patient education, and training as assigned.
• Participate in peer review, quality assurance, and other committee functions.
• Other duties as assigned.

Benefits

• Work from home after training.
• Opportunity for Career Growth.

Required Skills and Knowledge

• Ability to manage and prioritize multiple tasks.
• Knowledge of electronic Health Records – (EPIC).
• Comfort in using Perfect Serve for provider messages.
• Knowledge of Microsoft Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills as needed.
• Work professionally with doctors, hospital administration and management, SEP associates and the public.
• Organized, neat and self-motivated.
• Warm personality with concern for others.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to affect change.
• Ability to perform critical analysis.
• Self-directed.
• Work well telephonically as well as face-to-face.
• Ability to work autonomously.
• Positive attitude.
• Quest for learning and excellence.