Role Description Develop and manage the successful implementation, opening and upholding of Veterinary hospital systems and processes within identified Petco Pet Care Centers. Coordinate and prioritize project tasks, multiple work streams and timelines. The position will work in partnership and at times lead cross functional teams across Petco including but not limited to:

• Regional/Area Medical Directors
• Area Operations Manager
• Human Resources
• IT
• Marketing
• Communications
• Real Estate/Construction
• Store Operations

Essential Job Functions:

• Lead new hospital implementation and training, set up of all veterinary programs ensuring adoption of policies and programs that drive quality improvement and provide feedback to drive success, partnering with Regional/Area Medical Directors and Area Operations Managers as appropriate.
• Supports and maintains Standardized Training Plan for new hospital openings.
• Physical training and support of brand new hospital locations.
• Site build of brand new hospitals, including stocking of items and setting up hospital equipment.
• Collaborates with Head of Vet Medicine on veterinary quality assurance program and develop strategies and tactics in partnership with Regional/Area Medical Directors and Area Operations Manager that result in successful launch of vet hospitals.
• Maintain vendor relations and buyer contacts.
• Hospital system implementation, maintenance, and compliance including city and state licensure.
• Maintains Helpdesk Knowledge Base Learning Guides.
• Provides State Veterinary Board operational requirements and implementation protocol.
• Reviews and approves hospital layout and construction updates including remodels.
• Day and overnight travel by car and/or plane is required.

Qualifications

• 3-5 years previous experience working in a veterinary practice
• Bachelor’s degree or equivalent experience
• Excellent writing, interpersonal communication and multi-tasking skills
• Detail oriented
• Ability to work in an autonomous environment and maintain productive time management

Requirements

• Desire to Learn
• Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes
• Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities
• Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas
• Invites and incorporates both giving and receiving productive and well-intentioned feedback
• Drives for Results
• Initiates decisive, timely action to address important issues
• Demonstrates a strong sense of ownership and a commitment to achieving meaningful results
• Sets challenging, clear goals/targets and expectations for achieving business results
• Drives initiatives/efforts while taking personal responsibility to make decisions and execute on actions

Desired Requirements

• Licensed Veterinary Technician or Certified Veterinary Assistant
• Eight to ten (8-10) years progressively responsible Program Management experience that involved working in a multi-unit retail environment
• No Travel Restrictions

Work Environment

Travel intensive role, that will require overnight stays. The majority of work is completed within a Pet Care Center on site at a new hospital location. Contacts This position will regularly communicate with internal partners, veterinary specialists, store partners, and companies that provide products and/or services that the practice utilizes. The right candidate will be able to positively represent the hospital and Petco within the professional community and to our guests.