Purple Innovation LLC is a digitally-native vertical brand dedicated to enhancing comfort solutions. The Inside Sales Representative plays a crucial role in driving sales and ensuring an exceptional customer experience through a consultative sales approach.

Responsibilities

• Drive incremental sales through inbound (and some outbound) channels
• Engage with customer inquiries via phone, chat, and other communication channels
• Build excitement and brand value by applying our Sales Methodology framework
• Ability to walk customers up the buying ladder and provide an optimal Purple experience
• Provide detailed notes and documentation for each customer interaction
• Maintain acceptable sales KPI’s (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates)
• Maintains acceptable schedule adherence and productivity levels
• Meet all other individual performance metrics
• Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures
• Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed

Skills

• High School Diploma or GED
• One to two years of sales experience
• Experience with sales CRM's, order processing systems, and customer engagement tools
• Top-notch sales skills with familiarity in various sales methodologies
• Strong work ethic and mental fortitude
• Ability to thrive in a fast-paced, high-energy, competitive environment
• Excellent verbal and written communication skills
• Superior computer literacy, typing, and multi-tasking skills
• Some college preferred
• Contact Center experience a plus
• Knowledge of mattress/sleep products industry helpful
• Remote work experience helpful

Benefits

• Medical, Dental, Vision
• 401(k) Match
• Paid Time Off
• Earn a Mattress
• Purple Swag
• Amazing Purple Products

Company Overview