Pierson Computing Connection, Inc. is a woman-owned technology services company headquartered in Mechanicsburg, PA. The Inside Sales Representative assists account executives in the sales process by managing sales activity, processing orders, and providing customer support. This role requires strong organizational skills and experience in proposal writing and contract management.

Responsibilities

• Process quotes, sales orders, and purchase orders for active client projects
• Track orders and ensure invoices are processed per customer contract requirements
• Maintain all won/lost information
• Provide ongoing customer support by answering questions, tracing order status or product shipments, and resolving issues
• Resolve order and shipping problems by investigating data and history, identifying alternative means of fulfilling orders, and notifying managers and customers
• Prepare and distribute reports as needed for clients or internally
• Prioritize and respond to inbound customer inquiries promptly and accurately
• Resolve customer satisfaction issues in a timely manner to maintain the highest level of customer relationships
• Maintain all sales activity in Pierson’s CRM (Netsuite)
• Assist the Account Executives in writing proposals and preparing statements of work
• Provide input on Pierson’s website and marketing activities to drive sales opportunities
• Other duties as assigned

Skills

• High school diploma or GED
• Any experience as indicated in the remaining Essential Functions and Competencies
• Experience in a service industry customer-facing role
• Class C (passenger vehicle) driver's license with a clean driving record
• Above-average Excel and organizational skills
• Experience responding to requests for proposals, contracts, and statements of work
• One year of experience in the remaining Essential Functions and Competencies
• Two years of business-to-business solution sales or estimating experience
• Any experience working with public sector clients
• Industry technical certifications, such as manufacturer certifications for IBM and Lenovo

Benefits

• Commission plan
• Highmark medical, dental, and vision insurance is effective on the first of the month following the date of hire. The premium cost share varies.
• 4% 401(k) match.
• Paid time off starting at 152 hours a year for full-time team members. Begin accruing on day one.
• Paid holidays.
• $25 per month cell phone reimbursement
• Long-term disability insurance. Premium 100% paid by Pierson.
• Voluntary (100% employee-paid) benefits include short-term disability, term life, accidental death & dismemberment, accident, critical illness, and pet insurance.
• All employees are eligible for Pierson’s employee assistance program, which provides free mental health, financial, and legal counseling.
• Emergency access to your pay prior to payday through ZayZoon.
• Travel in a personal vehicle will be reimbursed at the IRS mileage rate if a company vehicle is not available.

Company Overview