The Forehand Agency seeks an Inside Sales Representative to support account growth by assessing customer needs, recommending appropriate solutions, and delivering high-quality service through outbound contact. This role operates within a collaborative team and emphasizes consultative selling, accurate account management, and timely follow-up to maintain strong client relationships. Flexible scheduling and a remote work environment support work–life balance.

• Key responsibilities:
• Handle inbound inquiries and conduct proactive outbound outreach to assigned accounts and prospects.
• Listen to customers, diagnose needs, and recommend tailored solutions that align with their objectives.
• Identify and pursue sales opportunities using consultative selling techniques to upgrade or expand accounts.
• Strive for first-call resolution by troubleshooting issues and coordinating necessary follow-up.
• Use contact center systems and CRM tools to document interactions, update account records, and maintain accurate workflows.
• Meet or exceed performance targets for customer satisfaction, sales, and productivity as defined by the agency.
• Collaborate with team members to refine outreach strategies, messaging, and process improvements.
• Qualifications:
• Dependable, coachable, and committed to continuous improvement.
• Strong verbal communication and professional customer-service approach.
• Comfortable with basic PC tasks and able to learn contact center and CRM software quickly.
• Able to multi-task and maintain productivity in a fast-paced environment with a high volume of interactions.
• High school diploma or equivalent; college students, interns, recent graduates, and career changers are encouraged to apply.
• Minimum age of 18.
• Ability and willingness to obtain and maintain a state life and health insurance license.
• What we offer:
• Flexible scheduling to support work–life balance and varied availability.
• Remote work environment within a small, supportive team.
• Performance-based compensation and commission opportunities.
• Structured training, coaching, and professional development to accelerate success.
• Opportunities for career growth and increased responsibility as the agency expands.
• Inclusive hiring approach; candidates from diverse backgrounds and levels of experience are welcome.

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