About the position The International Education and Credential Evaluator (Evaluator) position supports the functions of the NIES Department. The Evaluator must follow specific policies and procedures in performing all duties related to business operations. The primary focus of this position is to perform education and credential evaluations and associated functions for applicants with international education who are interested in taking the Uniform Certified Public Accountant (CPA) Exam and/or applying for a CPA license in one of the 56 authorized CPA jurisdictions.

Responsibilities

• Evaluate international education and credentials of applicants for eligibility to sit for the Uniform CPA Exam and/or apply for a CPA license.
• Prepare evaluation reports for state boards of accountancy according to respective board of accountancy requirements, rules, and policies.
• Conduct educational research for respective countries and share information with NASBA’s Quality Assurance Department.
• Responsible for maintaining exceptional customer service with all contacts.
• Build and maintain professional relationships with respective applicants, clients, and customers (internal and external).
• Respond to applicant, board of accountancy, other external customers, and internal customer requests within 24 hours.
• Proactively follow-up on missing information or other information necessary to complete evaluations on a timely basis.
• Through NASBA’s SharePoint system, be knowledgeable of CPA Exam and licensing related requirements for each board of accountancy.
• Through NASBA’s SharePoint system, be knowledgeable of international education systems and rules of conversion to meet U.S. standards.
• Protect NASBA values, policies, and legal requirements by keeping applicants’ personally identifiable information (PII) confidential.
• Adhere to all documented policies and procedures.
• Work well under pressure and consistently meet established work timelines and performance standards.
• May be required to work overtime (more than 40 hours per week) as business needs dictate and as approved in advance.
• Work well with Microsoft Excel (intermediate to advanced level) and administrative software systems.
• Participate in international education and credential training sessions, as directed.
• Provide input on existing training materials/approaches and make suggestions for improvement.
• Participate in professional development opportunities and conferences, as directed.
• Provide support services to NIES, and perform auxiliary tasks and other duties, as assigned.

Requirements

• Proven analytical, evaluative, and creative problem-solving skills.
• Excellent listening, written and oral communication skills.
• Excellent interpersonal skills.
• Exceptional research skills.
• Strong attention to detail, demonstrated by accuracy and thoroughness of work product.
• Demonstrated time management and organization skills.
• Demonstrated skill in the use of intermediate to advanced Excel features.
• Strong customer service orientation, with demonstrated ability to handle difficult customer service situations.
• Demonstrated ability to multitask, prioritizing and handling files in varying stages of completion.
• Highly self-motivated, dependable, and punctual.
• Demonstrated ability to work independently within established guidelines.
• Cross-cultural sensitivity and intercultural communication skills.
• Experience with business-related computer software (i.e. MS Word/Excel, mobile apps, etc.).
• Experience conducting research.
• Experience working in a team-oriented, collaborative environment.
• Experience working in a client services setting.

Nice-to-haves

• Experience demonstrating knowledge of higher education requirements preferred.
• International education evaluation experience and/or training is preferred.

Benefits

• Medical/Dental/Vision
• Health Reimbursement Account
• Life Insurance
• Short-Term & Long-Term Disability
• Numerous Voluntary Policies
• Employee Assistance Program
• 401(k) Plan (NASBA contributes 5.7% of employee’s salary)
• Flexible work plan benefit $100 monthly allowance.
• Parking paid on days in the office.
• Holidays (13 days)
• Paid leave time - (prorated based on hire date and earned on an accrual basis)
• Vacation Leave (15 days)
• Sick Leave (12 days)
• Personal Days (3 days)