Insight Global is seeking an Atlassian Systems Administrator to support a global internal tools team for Epic Games. This individual will play a critical role in maintaining and supporting core systems, primarily focusing on Atlassian tools while also assisting with broader SaaS administration. This position begins as a backfill for a team member on leave but is expected to transition into a long-term support role due to ongoing team needs. The ideal candidate is highly autonomous, proactive, and deeply experienced in Atlassian administration, with the ability to manage user provisioning, permissions, and system support with minimal oversight. This role requires strong communication skills and the ability to contribute ideas, improve processes, and support a distributed team across time zones. Candidates who thrive in ownership-driven environments and enjoy supporting internal systems rather than building applications will be a strong fit. Day-to-Day:

• Manage Atlassian administration (primary focus)
• Provide light Airtable admin support (non-development)
• Handle ticket queue and provisioning tasks, including:

o User access management o Permissions updates o System troubleshooting

• Support SaaS tools and internal platforms
• Assist internal team members (Cody, Shane) with administrative workload
• Ensure coverage overlap with US teams and assist with ticket handoffs
• Document and promote:

o Best practices o System usage standards

• Provide after-hours/overflow support for internal tools
• Independently manage workload for part of the day due to timezone gap

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & Experience - Strong Atlassian Administration experience (Jira, Confluence - true admin-level expertise required) - Proven experience in SaaS / systems administration - Ability to manage: o User provisioning (add/remove u ) o Permissions & access controls o System maintenance and ticket support - Proven ability working successfully independently with minimal oversight - Strong communication skills - Highly proactive and engaged mindset - Ability to own responsibilities and drive solutions without direction - Experience handling ticket queues and support workflows

Nice to Have

Skills & Experience

• Airtable Administration experience (support/admin only, NOT development)
• Experience administering enterprise tools (e.g., Office 365, Oracle, or similar systems)
• Exposure to best practices documentation and process improvement
• Prior experience working across global teams/time zones
• Light connection to office or team culture (not required but preferred)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.