Loeb & Loeb LLP is seeking an IT Trainer to support the design, development, and delivery of IT training programs for both new hires and existing staff. The role includes facilitating training sessions, maintaining training materials, and partnering with IT leadership to enhance technology adoption and efficiency.

Responsibilities

• Support the design, development, and delivery of IT training programs for new hires and existing staff
• Assist in facilitating instructor-led training sessions, webinars, and one-on-one coaching
• Help maintain and update training materials, including guides, job aids, and e-learning content
• Provide basic end-user support and follow-up assistance after training sessions
• Assist in managing training schedules, calendars, and communications
• Support Learning Management System (LMS) administration, including course assignments, tracking, and reporting
• Partner with IT leadership to establish training priorities focused on IT hygiene, standard practices, and user enablement to improve overall technology adoption and efficiency
• Stay current with firm technologies and industry trends

Skills

• 1–3 years of experience in IT support, training, legal technology, or a related field
• Strong communication skills with the ability to explain technical concepts clearly
• Comfort working with professional users such as attorneys and legal staff
• High level of organization, attention to detail, and follow-through
• Interest in legal technology and emerging AI tools
• Exposure to or hands-on experience with iManage Work
• Exposure to or hands-on experience with Litera products
• Exposure to or hands-on experience with Microsoft 365 (Word, Outlook, Teams)
• Experience supporting or training users in a law firm or professional services environment
• Familiarity with AI concepts such as Generative AI
• Familiarity with AI concepts such as Prompting basics
• Familiarity with AI concepts such as Data security considerations in AI tools
• Bachelor's degree or equivalent experience in Information Technology, Education, or a related field preferred
• 1–3 years of experience in training, IT support, or a related role
• Strong interest in learning and development, technology, and user support
• Excellent communication and presentation skills
• Strong organizational skills and attention to detail
• Ability to explain technical concepts in a clear, user-friendly manner
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); familiarity with collaboration tools (e.g., Teams) is a plus
• Preferred proficiency with SAP SuccessFactors for managing corporate learning programs, including user enrollment, content deployment, reporting, and system support

Company Overview

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