Job Description:

• Lead end-to-end JSM implementations
• Design, configure, and optimize ITSM processes
• Develop and maintain Confluence knowledge bases
• Architect, configure, and maintain integrations between JSM and third-party systems
• Conduct structured discovery workshops
• Serve as a trusted advisor to stakeholders
• Facilitate training sessions and provide post-implementation support
• Produce high-quality documentation

Requirements:

• Minimum 5 years of progressive hands-on experience as a Jira Administrator, Atlassian Consultant, or ITSM Platform Lead
• Proven expertise in Jira Service Management configuration and ITSM process design
• Strong working knowledge of ITIL v4 frameworks
• Experience conducting client-facing discovery sessions, requirements gathering, and stakeholder presentations
• Advanced proficiency with Jira automation using the native rule builder
• Familiarity with Atlassian Cloud administration
• Demonstrated ability to manage multiple concurrent engagements
• Must be eligible to obtain and maintain U.S. government security clearance

Benefits:

• Affordable medical, dental, and vision benefits
• 401(k) plan with match
• Company-paid disability and life insurance
• Voluntary life insurance options
• Employee Assistance Program (EAP)
• Identity and fraud protection
• Recognition and wellness programs
• Flexible paid time off
• Remote and flexible work options
• Paid training and certification opportunities