Loan Operations Specialist Department: Operations Reporting to: EVP of Operations Employment type: Full-time, Non-Exempt Location: Hybrid or Remote Last Updated: June 11, 2026 Role Overview The Loan Operations Specialist provides cross-functional support across Closing and Post-Closing functions to ensure operational continuity, workload coverage, and consistent service delivery throughout the loan lifecycle. This role performs closing, funding, and post-closing activities based on business needs, supporting employee coverage, changing production demands, and operational priorities. The Loan Operations Specialist maintains proficiency in both functions and partners closely with Closing, Post-Closing, Capital Markets, Servicing, Credit, and other teams to support accurate loan execution, collateral management, and investor delivery requirements. Key Responsibilities Cross-Functional Operational Support Serve as a flexible resource across Closing and Post-Closing functions based on business needs. Assist teams during periods of increased volume, employee absences, or capacity constraints. Transition between Closing and Post-Closing responsibilities while maintaining accuracy, efficiency, and service standards. Support operational continuity throughout the closing, funding, and post-closing lifecycle. Closing & Funding Support Coordinate loan closing packages and funding documentation to support accurate and timely loan closings. Ensure loan documents, settlement statements, title documentation, and funding requirements are complete, accurate, and ready for closing. Coordinate with internal teams and third-party vendors to facilitate efficient loan closings and fundings. Monitor transaction milestones and proactively address documentation issues, funding delays, and closing-related challenges. Support the loan lifecycle from clear-to-close through funding and handoff to post-closing. Maintain closing documentation, funding records, and transaction status updates within company systems. Post-Closing Support Review funded loan files to ensure required documentation is complete, accurate, and ready for post-closing activities. Track, review, and maintain collateral documentation, including notes, loan agreements, guaranties, mortgages/deeds of trust, assignments, UCC filings, and related loan documents. Monitor the receipt, recording, and resolution of trailing documents, including mortgages, assignments, modifications, and UCC filings. Prepare and coordinate collateral packages and supporting documentation for delivery to custodians, warehouse lenders, investors, and other third parties. Identify documentation deficiencies, collateral exceptions, and post-closing issues, taking appropriate action to support timely resolution. Maintain accurate collateral tracking, document status updates, and post-closing records within company systems. Support loan sale and investor delivery activities by preparing documentation, coordinating file reviews, and assisting with delivery requirements. Coordinate with internal departments and external parties to facilitate document requests, collateral releases, and post-closing issue resolution. Assist with post-closing quality reviews, documentation audits, corrective actions, and record retention activities in accordance with company standards. Operational Execution & Compliance Ensure all activities are completed in accordance with company policies, procedures, investor requirements, and regulatory standards. Maintain accurate records and documentation within applicable systems. Identify operational issues, process gaps, and opportunities for improvement. Identify and escalate concerns that may impact loan quality, customer experience, collateral integrity, or delivery timelines. Partner effectively with Closing, Post-Closing, Underwriting, Credit, Capital Markets, Servicing, Legal, and other operational teams to support efficient loan execution and investor delivery. Communicate proactively regarding loan status, documentation needs, collateral requirements, and operational challenges. Indicators of Success Loan files are closed, funded, and transitioned to post-closing accurately, timely, and in accordance with company standards. Documentation requirements, collateral requirements, funding conditions, and delivery timelines are consistently met. Operational issues, documentation deficiencies, collateral exceptions, and transaction risks are identified and addressed proactively. Borrowers, investors, and internal stakeholders receive responsive, professional support throughout the loan lifecycle. Quality, compliance, documentation, and service expectations are consistently maintained across all assigned responsibilities.