About the position The Operations Business Analyst plays a key role in helping organizations make better, faster, data-informed decisions. This role focuses on understanding how the business operates, identifying patterns and opportunities within data, and translating insights into clear recommendations and actions. The position serves as a bridge between data, operations, and frontline teams, supporting continuous improvement and laying the foundation for advanced analytics and AI-enabled capabilities.

Responsibilities

• Partner with operations, service, quality, and support teams to understand how work gets done.
• Analyze processes, performance trends, and outcomes to identify opportunities for efficiency, cost control, quality improvement, and enhanced customer experience.
• Collect, organize, and analyze data from multiple sources to identify trends, exceptions, and areas of risk or opportunity.
• Use structured problem-solving approaches to determine root causes and support practical solutions.
• Translate analytical findings into clear, actionable insights that leaders and frontline teams can understand and act upon.
• Support decision-making with facts, scenarios, and simple visual summaries.
• Develop intuitive reports and dashboards that clearly show what is happening, why it matters, and what actions may be required.
• Ensure outputs are easy to interpret by a broad audience and focused on driving action rather than just reporting data.
• Support continuous improvement initiatives by helping define success measures, tracking performance, and documenting best practices.
• Contribute to playbooks, standard work, or guidelines that help teams respond consistently to common operational situations.
• Help establish clean, reliable data structures and consistent metrics that support future automation, advanced analytics, and AI-driven decision support.
• Stay curious about new tools and approaches that can improve how insights are generated and used.

Requirements

• Bachelor’s degree in Business, Analytics, Operations, Supply Chain, Engineering, or a related field.
• Experience in an analytical, operational, or continuous improvement role preferred.
• Comfort working with data, reports, and performance metrics.
• Analytical thinking and structured problem solving
• Ability to simplify complex information
• Strong written and verbal communication
• Business curiosity and learning mindset
• Collaboration across functions and levels
• Comfort working with data, ambiguity, and change

Nice-to-haves

• Experience with data visualization or reporting tools is a plus, but not required.

Benefits

• Full Benefits
• 401k
• Major Medical
• Dental
• performance-based incentive tied to cost reduction, quality improvement, and service performance outcomes

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