Patient Engagement Specialist - Contractor Only Job Title: Patient Engagement Specialist Classification: Part Time/1099 Contractor Work Structure: Fully Remote Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET Team: Clinical Operations Reporting to: Senior Manager, Cardiac Rehab Location: United States Compensation: $20-$22 per hour *(based upon level of experience) What we're looking for Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.

Responsibilities

Schedule patient sessions and provide reminders about upcoming sessions Complete task tickets as assigned to ensure patient schedules are accurate Outreach patients at risk for churn in the program. Help identify engagement strategies for patients throughout their program journey with Aviary Health Communicate with providers and other care team members about patient scheduling delays or changes Engage with patients using chat system, email, video conference, and phone Educate patient about program offerings and use of the Aviary Health app Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient’s personal device Collect regular feedback from patients and share insights with the Operations Team Your Past Experience 1-3 years of customer support experience Preferred 1+ years of healthcare experience Tech support background Experience with Android and Apple operating systems Excellent verbal communication skills Excellent writing skills Patient scheduling Excellent attention to detail Organized; strong ability to prioritize work appropriately and manage time Patient Retention and Outreach

Requirements

Quiet workspace with consistent, high-speed internet access Reliable computer with headphones/headset if needed Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided) *Note: This is a 1099 contractor position