About the position CGI Federal is seeking a Project Coordinator / Documentation Specialist to strengthen documentation practices within the Cloud Platform and Support Team. This role will focus on improving our Confluence presence, organizing and updating technical and process documentation across Confluence and SharePoint, and supporting project coordination activities. This position is located in our Baltimore, MD office; however, a hybrid working model is acceptable

Responsibilities

• Lead the redesign and ongoing maintenance of the Cloud Platform and Support Confluence space (structure, navigation, templates, and content quality).
• Update, organize, and consolidate existing documentation in Confluence and SharePoint.
• Create clear, user-friendly documentation for processes, dashboards, showback reports, tagging strategies, and best practices.
• Support project coordination for Cloud Platform initiatives (meeting facilitation, action tracking, timelines, and status reporting).
• Establish documentation standards, version control, and governance for the team.
• Collaborate with engineers, stakeholders, and leadership to capture and document knowledge effectively.
• Ensure documentation is accurate, accessible, and up-to-date to support team efficiency and knowledge sharing.

Requirements

• 3+ years of experience in documentation, project coordination, or technical writing in a technology environment.
• Strong expertise with Atlassian Confluence (space administration, macros, templates, organization, and content strategy).
• Hands-on experience with Microsoft SharePoint for document organization and management.
• Excellent writing and editing skills with attention to detail.
• Ability to translate technical concepts into clear, concise documentation.
• Strong organizational and project coordination skills (task tracking, stakeholder management).
• Proficiency in Microsoft Office tools and collaboration platforms.

Nice-to-haves

• Experience in cloud platforms, AWS, or IT support environments.
• Familiarity with AWS concepts and terminology.
• Basic project management skills (e.g., Jira, Asana, or similar).
• Confluence certification or proven track record of improving wiki/documentation quality.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

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