POSITION OVERVIEW: The Support Coordinator is responsible for reviewing customers projects and work orders. Ensuring that the contract matches our expectations of what was sold. Correcting any quantities, material, or labor discrepancies along the way and informing our retail partner of the changes required. ACCOUNTABILITY: Abide by all policies set forth in the company Employee Handbook. Follow all processes and procedures; perform all responsibility in accordance training manuals and checklists Ensure all responsibilities outlined in this Job Description are accomplished. RESPONSIBILITIES: The following are the responsibilities for ALL individuals in the Support Department: Assist with incoming questions from the team on any previously reviewed projects Be a moving resource for team members and Project Coordinators Thoroughly review jobs with the contract, what was sold and our estimate to ensure accuracy Make necessary corrections and log support requests in CIO system and make any calls as needed to get projects moving forward CIO and IMS accuracy and thorough note taking. Maintain positive and upbeat intercommunication with the field and office staff, subcontractors, and Lowe’s employees to ensure mutual purpose and action. Champion PSG reputation and service through issue resolution and expedited timeframes. Consistently respond to daily voicemails, emails, and text messages throughout the workday. Provide backup support to operations and administrative teams; employees are required to attend the following video meetings: Training meetings as determined by management. Any other meeting directed by management during the business day. Attend all assigned meetings and assist with training Be an active and productive contributor to regular strategic and tactical meetings. Provide support and take ownership of departmental improvement plans. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance This is a remote position.