What this Job Entails: The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Manages multiple, cross-functional and technical projects. Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. Responsible for managing/tracking program milestones, timeline, and overall deliverables. Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. Participate in internal process improvements; remove gaps, across multiple teams and functions. Ensure risks are accounted for and provide risk mitigation strategies. Be a point of contact for vendor partners and internal stakeholders. Coordinate and assist with regularly scheduled meetings with core teams. Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Must-have: 5+ years of experience as a Project Manager with end-to-end ownership Experience with ticketing tools Strong proficiency in Google Sheets / spreadsheets Nice-to-have: PMP certification Cloud experience Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Understanding of project management teams, resolving conflict, and meeting schedule timelines Excellent communication skills (verbal, written, documentation) Ability to work on multiple projects and assignments concurrently Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance Experience creating spreadsheets, presentation material, and project/process documentation Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks Ability to collaborate with stakeholders and communicate project updates to client executives. Preferred Qualifications: Various certifications Change management knowledge Familiarity with various project management methodologies Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers