B&Q Limited is a company dedicated to helping customers improve their homes. They are seeking a Recruitment & Compliance Administrator to maintain compliance databases, support onboarding of installers, and ensure that only compliant vendors are utilized for installations.

Responsibilities

• Accurately maintain the compliance database
• Support store colleagues with onboarding quality installers including contributing to installer inductions
• Process recruitment packs for Installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements
• Validate compliance and setup new installation vendors
• Track, monitor and report on audit findings by external parties
• Receive and respond to queries from installers and colleagues relating to compliance matters
• Achieve key objectives
• Run exception reports and distribute to ensure customer safety
• Proactively monitor installer quality utilising feedback from NPS surveys and support colleagues
• Review, interpret and present customer and installer data to understand root cause and improve quality
• Utilise data to explore and suggest process improvements
• You may be required to undertake other duties from time to time as we may reasonably require
• Adhere to all policies and procedures relevant to your role

Skills

• Accurately maintain the compliance database
• Support store colleagues with onboarding quality installers including contributing to installer inductions
• Process recruitment packs for Installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements
• Validate compliance and setup new installation vendors
• Track, monitor and report on audit findings by external parties
• Receive and respond to queries from installers and colleagues relating to compliance matters
• Achieve key objectives
• Run exception reports and distribute to ensure customer safety
• Proactively monitor installer quality utilising feedback from NPS surveys and support colleagues
• Review, interpret and present customer and installer data to understand root cause and improve quality
• Utilise data to explore and suggest process improvements
• Adhere to all policies and procedures relevant to your role
• Knowledge of the installation service industry preferable
• Knowledge of kitchen/bathroom/bedroom installations and product preferable
• Working knowledge of MS Office applications
• Excellent attention to detail, numerical and data entry skills
• Methodical and logical thinker
• Confident communicator
• Resilient under pressure
• Flexible working with Rota'd Saturdays and Bank Holidays

Benefits

• Pension
• Private Healthcare
• ShareSave
• 6.6 weeks holiday
• Hybrid Working (4 days per week in the office/1 WFH)
• Flexible working with Rotad Saturdays and Bank Holidays
• An award-winning pension scheme
• Bonus
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• An Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits

Company Overview