Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position is full-time, 40 hours per week (day shifts). As part of the Clinical Informatics team, this position utilizes clinical practice and hospital operational knowledge to provide day to day support for clinicians, managers and staff for the purpose of improving the effectiveness (quality and safety), and efficiency (cost and streamlining) of care delivery across Lahey Hospital and Medical Center. Job Description: Position Summary As part of the Clinical Informatics team, this position utilizes clinical practice and hospital operational knowledge to provide day to day support for clinicians, managers and staff for the purpose of improving the effectiveness (quality and safety), and efficiency (cost and streamlining) of care delivery across Lahey Hospital and Medical Center. Essential Duties and Responsibilities (including but not limited to) System development, design and implementation:

• As appropriate, gathers input from multidisciplinary team stakeholders. Consistently seeking feedback to define and address problems and to recommend IT solutions.
• Reviews workflow and other pertinent information to formulate system recommendations that will result in efficiencies, improved patient care and/or improved data collection and analysis.
• Serves as the clinical liaison on development and implementation projects, comprehensively conveying clinical care, operational issues, and needs.
• Tests or assist the Information Systems Department in testing, implementation of new systems, upgrades, and enhancements minimizing disruption and downtime.

Ongoing system utilization throughout clinical areas:

• Troubleshoots questions and problems related to clinical applications. Uses critical thinking and analytical skills to evaluate issues, concerns and urgency.
• Collaborates with IT team members when necessary to resolve issues by brainstorming issues, completing tasks and/or conducting thorough investigations.
• Identifies trends and opportunities for system/procedural changes and/or education. Offers suggestions to improve the performance of the clinical systems and procedures.
• Participates in post implementation change evaluation and supports users in maintaining changed processes.

Training and communications:

• Creates, edits, and/or contributes to system documentation, policies and procedures and communications related to clinical system usage and changes in the procedures.
• Develops materials and educational programs. Trains clinical system users which includes clinical and non-clinical staff, leaders and medical staff as requested. Modifies educational presentations to meet the needs of the audience and to maximize retention and on-going behavior modification. Collaborates with Nursing Leadership and/or Nursing Education to optimize the effectiveness and efficiency of the educational programs involving clinical applications.

Project/team participation and leadership:

• Leads or participates in multidisciplinary projects and teams related to clinical system use and improvements. Uses principles of Lean Six/Sigma in project management efforts.
• Through thorough investigation of the issues, identifies root and contributory causes of barriers and performance gaps.
• Creates a project plan with clear objectives and timelines to streamline processes and improve overall performance in a collaborative way, recognizing key stakeholders and other contributing issues. Uses clinical knowledge, an understanding of the Hospital's infrastructure and behavior modification techniques to reach consensus and collaborative buy-in on behavior and procedural modifications that will ultimately enable the team to reach the desired goal(s).
• Maintains project tools to communicate within the team(s) leadership the status of initiatives and to keep the team and individuals on track of meeting necessary goals.
• Maintains up-to-date knowledge of nursing practices, regulatory standards and organizational direction. Uses this knowledge to support end-users and multidisciplinary teams.

Organizational Requirements

• Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy.
• Incorporate Lahey Hospital and Medical Center Standards of Behavior and Guiding Principles into daily activities.
• Comply with all Lahey Hospital and Medical Center Policies.
• Comply with behavioral expectations of the department and Lahey Hospital and Medical Center.
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate